People who know the interface well but have syntax queries because they want to adjust what they are doing slightly.Clarification on the functionality within modules and if you have the modules to meet your needs.Finding the right add-ons can be confusing and time consuming but our support team lots of experience and can get this resolved for you quickly. The process for accessing R and python addons has changed so many customers contact us about this. Enquiries about the installation of R and extensions.Some common queries we receive include the following: ‘How to’ support means you are welcome to contact our support team for help to overcome any challenges faced with particular features or processes. If you have an active SPSS maintenance contract through Smart Vision then you are entitled to ‘how to’ support as well as telephone technical support. This is nearly impossible for anything older than version 21 and even the latest ones aren’t simple to file, ensuring you are downloading from a safe and reputable site. Once you have your code and IBM have released it from the previous machine there is still another hurdle – finding the installation files for your old version of SPSS. Some users will no longer have access to this information or the original purchaser may have left the organisation and the details may have been lost. We have had a lot of users request help with finding their codes but in these circumstances there is little we can do. If you are unsupported or running an out of support version then IBM would require a purchase reference number or the original code used to activate the software. These issues can be complex to resolve without a support contract and a supported version of SPSS. This could range from simple computer crashes where the license needs moving to a new machine, to the software ceasing to function due to Windows/MacOS updates. If SPSS software is critical for your organisation, then running on the latest version – or at least a version which is still supported by IBM (currently IBM will support versions which are up to 5 years old) – provides peace of mind should anything unexpected happen. There’s more information here about how the functionality of SPSS has developed over the last few versions. So, the latest version will have the most cutting edge tools to analyse your data and it will also have also been developed to run on the latest operating systems making it faster and more efficient. With each new version come new functions and analysis techniques which users have asked IBM to include. Upgrade to take advantage of the latest functionality If you fall in to the final category, why should you consider an upgrade? There are a few reasons why we’d always recommend running the latest version of SPSS if you can. Some will have cancelled the maintenance on their perpetual contract and will be happily running an old version – sometimes so old that the version is no longer supported by IBM Some will upgrade every few years because the process is reasonably time intensive for their particular set up and they are happy running a version out, safely in the knowledge that they are still in support. Some will upgrade as soon as they feasibly can – either due to IT policy or because they would like to be on the latest, most developed version of SPSS software. In terms of eagerness to upgrade, our customers fall in to a few categories: With v29 of IBM SPSS Statistics just released, should you consider an upgrade if you are running an unsupported version of SPSS?
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |